My Lightstrip or Beam light has a flashing section or sections.
If your light is continuously flashing red, green, and blue and never settles on a single colour, this article will help you identify what’s happening and what to do next.
[This article is only applicable to Kits with two or more detachable Strips or Sections. If your Lightstrip or Neon Outdoor Kit only consists of one continuous Strip, please contact support]
{Important: The table below is essential for identifying which section of your LIFX light is affected and what steps to take next.}
If you are experiencing flashing sections with your LIFX Lightstrip, Beam, Tile, String or Neon Outdoor product, please complete the following steps:
1. Turn on and off the power supply to your control unit for your current set-up
2. Complete this process for each individual section
If all of your sections flash/color cycle please refer to scenario D. If this is isolated to just one section or they all work as expected with your controller, please refer to the following matrix for the next steps.
Important: The following diagnostic matrix is essential for troubleshooting any flashing or color cycling issues with LIFX Modular products, including Beam, Tile, and Neon Flex. Before proceeding with any resets or replacements, carefully review this table to identify the problem area and the correct action.
Troubleshooting Matrix
Important: Refer to the following matrix to identify the faulty section or controller based on your observations. This matrix is the core diagnostic tool for flashing LIFX sections.
Scenario A
Your LIFX light is working as expected.
Scenario B
In this case, it is likely that section 2 is faulty. Before contacting support, please complete the following steps to ensure that everything else is working as expected:
- Turn off the power supply
- Remove section 2
- Connect section 1 and 3 with the controller
- Turn on the power and press the small button on the controller as demonstrated below
- If the sections work as expected, please contact support to report a faulty section, citing Scenario B
- If section 3 flashes it is likely section 1 is also faulty. Please refer to Scenario D for further instruction
Scenario C
In this case, it is likely that section 1 is faulty. Before contacting support please complete the following steps to ensure that everything else is working as expected:
- Turn off the power supply
- Remove section 1
- Connect section 2 and 3 with the controller
- Turn on the power and press the small button on the controller as demonstrated below
- If the sections work as expected, please contact support to report a faulty section, citing Scenario C
- If section 3 flashes it is likely section 2 is also faulty. Please refer to Scenario D for further instruction
Scenario D
Test each section directly with the controller. If one of them works, try plugging in another behind it, and refer to the correct scenario, based on the number of working sections, in the graph.
If you are experiencing flashing with each individual section, it is likely your controller is faulty. Please contact support to report a faulty controller, citing Scenario D
See also:
• Hardware Resetting Your LIFX Light