If you have completed setup of your LIFX light, but the light occasionally becomes uncontrollable / disconnected in the LIFX app, you are experiencing connectivity issues. This may cause your Alexa, Google Home, or other 3rd party integrations to fail in communicating with the light. 

 

If you have several LIFX lights, but only one is having this issue:

  1. Check that the light is not used in a socket with a dimmer switch
  2. Try switching this light with another of your working LIFX light, and see if the issue follows the bulb
  3. If issue persists, please first go through our Connectivity troubleshooting guide. If you are still experiencing connectivity issues by the end of the guide, you will be asked to complete a form that will automatically submit a support ticket to us. 

 

If you have several LIFX lights, and they are all having this issue, it is most likely router related:

  1. Check whether your router is capable of supporting a smart home with your number of devices on the network. Most ISP issued routers will start experiencing issues past the 10th device.
  2. Make sure that your 2.4 and 5.0ghz networks are named separately
  3. Try switching the 2.4ghz wifi channel from “Auto” to 1, 6 or 11. 
  4. Make sure that none of the lights are used in a completely enclosed fixture (i.e. no airflow to the light), and none are used in a socket with a dimmer switch

If issue persists, please first go through our Connectivity troubleshooting guide. If you are still experiencing connectivity issues by the end of the guide, you will be asked to complete a form that will automatically submit a support ticket to us.

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