Why troubleshoot your light?

During the setup process occasionally things like the strength of your WiFi connection and router settings can interfere with the process. Fortunately, there are some quick checks which can help identify the problem.

 

Jump to:

Power cycling

WiFi connection

Network naming

“Airtime Fairness” or “WiFi Multi-Media (WMM)”

AP Isolation

Auto-channel

Firewalls and Port blocking

BT Smart Setup

 

Power cycle all parts of the system

Sometimes setup issues can be resolved by restarting the relevant devices.. 

 

  1. Phone or tablet: Turn the device completely off and then restart it. The process may differ depending on the platform you use (e.g. iOS vs. Android)
  2. Router: There may be no power button, instead, you may be able to unplug the mains power, wait 30 seconds, and then return power to the device. Please refer to your owner's manual.
  3. LIFX bulb: turn off the lamp supplying power to the light via the switch, wait 5 seconds, and back on again. If this does not work, a hardware reset can help.

 

WiFi connection issues

It can be helpful to isolate your phone or tablet to WiFi, and disable mobile data. As LIFX lights don’t have internet available until connected with your home WiFi, it can at times, impact set-up.

 

  1. Turn off cellular data on your iOS or Android device
  2. Temporarily “forget” your surrounding WiFi networks
  3. Reconnect to  the desired 2.4ghz network
  4. Once LIFX has connected you can turn your phone data back on

 

Network naming and password for 2.4Ghz and 5Ghz networks

Dual-band routers at times can route LIFX to the incorrect band, causing a failure in set-up. We recommend the following troubleshooting steps:

 

  1. Change the SSID (name) of the 5Ghz network band, so it does not match with the 2.4Ghz SSID, if this is unsuccessful;
  2. Temporarily "forget" the 5.0Ghz network from your saved WiFi networks list on your smart device WiFi settings.
  3. Please see the owner's manual for your router for how to complete this step

 

“Airtime Fairness” or “WiFi Multi-Media (WMM)”

Certain New routers in brands such as Asus, Netgear, Cisco, and Ubiquiti may have these features. It can cause low bandwidth devices such as LIFX to fall off the network or be non-responsive. To disable, complete the following:

 

  1. Log in to your wireless router settings
  2. Follow wireless > professional > airtime fairness > set to disable

 

AP Isolation

Also called Client Isolation or Guest Isolation mode, it provides internet to devices, without allowing them to communicate with other devices on the network. This prevents LIFX lights from being set-up and further control via the local network. This is commonly used on College or communal networks.

 

  1. Disable AP Isolation on your router
  2. If trying to set-up via a shared network you will need to switch to the private or hotspot network. Unfortunately, if you cannot disable this feature,you will be unable to set-up your LIFX.
  3. Please see the owner's manual for your router for how to complete this step

 

Auto-Channel

LIFX lights support channels 1-11. Some routers outside of the United States automatically scan the area and pick up channels outside of these to operate on. We recommend the following:

 

  1. Change the router channel from auto to 1, 6 or 11
  2. Please see the owner's manual for your router for how to complete this above step
  3. Reboot your router
  4. Once the network is up and running again, power cycle the lights (turn off at the switch, wait 5 seconds, turn back on)

 

Firewalls and Port blocking

This can prevent a cloud connection for LIFX. LIFX can be controlled locally, however, it requires a connection for features such as schedules, IFTTT, Amazon Alexa and more.  You will require access to port 56700 to connect to v2.broker.lifx.co. We recommend:

 

  1. For internet provider routers, contact your provider
  2. For a router you own, contact the manufacturer

 

Smart Setup

This is a feature only on BT Hubs. It can sometimes prevent lights from completing setup, or staying connected to the network. Please follow the instructions on the BT website to disable Smart Set-up.

 

Click here for the Minimum requirements to set up a LIFX light>

Click here for the WiFi connectivity checklist> 

Click here for step by step instructions on setting up your LIFX>



 

 

 

 

Was this article helpful?
9 out of 62 found this helpful