"An Unknown error occurred"

For step by step setup, go to https://lifx.typeform.com/to/fQ9I3W

When using the new onboarding process for HomeKit compatible LIFX lights, you may encounter the message "An unknown error occurred", either in the LIFX app, during setup, or in Wi-Fi settings on your iPhone.

To address this issue, please try the following: 

  1. Hardware Reset your LIFX
  2. Go to Wi-Fi in your iPhone settings
  3. Toggle Wi-Fi off and back on
  4. Forget and reconnect to your 2.4Ghz network
  5. Find the LIFX light under "Set Up New Device" below the Wi-Fi list in Wi-Fi settings
  6. Tap it, and go through Wireless Accessory setup.
  7. Go to the LIFX app, and you should be able to control and claim your light

If this process fails 3 times, please do the following to get the light connected to your network.

  1. Hardware Reset your LIFX
  2. Power on the light and leave it powered on for 20 minutes
  3. The light should now appear as a Wi-Fi network in your iPhone's Wi-Fi settings
  4. Connect your phone to the LIFX Wi-Fi network
  5. Go to the LIFX app
  6. Tap the + button in the upper right, and choose "Connect Light"
  7. Tap the "LIFX Setup" option
  8. Follow the in app setup process to complete setup

 

 

iOS, setup issue, cannot connect, iPhone, HomeKit, Wi-Fi

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